Filters (e.g. gender, location, etc.) in both text and video chats are based on the user’s input. The results may not be accurate. We do not guarantee that the filters will be 100% accurate. We do not offer refunds for any mismatches.
Refund Guidelines
Our main aim is to ensure that you’re satisfied with our service. While we’re confident in the quality of our digital goods and subscriptions, we know issues can pop up. If they do, we’re committed to fixing them quickly.
For refunds, please submit a request through this form. We’ll look into each case individually and work towards a solution. However, we won’t tolerate any attempts to misuse our system or mistreat our staff. If an account engages in such behavior, we reserve the right to ban it and any linked accounts from our services.
Refunds
We process all payments, whether for one-off purchases or subscriptions, through LemonSqueezy. If you encounter issues with a purchase, believe a fraudulent payment has been made, or did not authorize your child to make a purchase, please contact us immediately. We will work to address the issue and provide a refund where appropriate.
Reasons for potential refunds:
- Fraudulent or unauthorized payments (proof is required)
- Delivery issues with purchased digital goods or subscription benefits.
- Payments made without the cardholder’s permission.
The Terms are subject to change at any time, and we recommend you to occasionally check for updates.
Chargebacks
Contact us before resorting to a chargeback; we’re here to help resolve any issues. Initiating a chargeback without attempting resolution may result in an account ban, along with associated accounts. We vigorously contest chargebacks to safeguard our services and users.