Why can't I use a feature?

If Chitchat says a feature is unavailable, your account most likely has a feature limit. A feature limit switches off specific features for a set amount of time after a violation of our Community Guidelines. Everything else keeps working.

Features that can be limited

Matching with new people
Changing your profile picture
Changing your username
Adding interests
Showing your interests to others, including friends
Sending friend requests
Reporting users

See exactly what's limited and until when

Go to Settings → Standing. Each limit shows which rule it was for, which features are off, and the date it ends. When that date passes, the features come back on their own.

If your username was reset

Your username and interests are visible to other people, so they need to follow our Community Guidelines too. We may reset your username, and clear your interests or make them private, if they:

Are sexual or suggestive, including innuendo and double meanings
Are offensive, hateful or harassing
Promote something, or send people to another site, app or profile
Break our Community Guidelines in any other way

After a reset you can usually keep chatting, but you won't be able to change your username or share your interests until the limit ends. Your Standing page shows the date.

If Chitchat asks you to link an account

Sometimes chatting is paused until you link a sign-in account, such as Google or Apple. That is different from a normal limit. Linking an account unlocks chatting right away. See How do I verify my account? for the steps.

Still stuck?